Careers

Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.

In the Macao SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macao with a diversified range of solutions for the protection of individual customers and companies.

Fidelidade wants to be the most preferred insurance company, trusted partner with intermediaries, provider of quality and  innovative products and services according to the highest norms of ethical standards, competence and integrity.

We offer attractive remuneration packages to successful candidates!

If you're an interested applicant, please provide us the following information:

•  Updated and detailed resume (CV)

•  Recent photo;

•  Any documentation (academic qualification certificates; prior employment letters; etc.) you find relevant;

and send it to us by:

•  Mail to P.O. Box 3070, Macao (China)

•  or by E-mail to:  [email protected]

WE ARE HIRING! APPLY NOW!

 Information Technology Department – Manager/Assistant Manager (posted on May 11, 2023)

Ref. no.: FM.07.052023

Responsibilities:

  • •    Oversee daily operations of the IT department 

  • •    Lead and motivate team members to collectively achieve business objectives

  • •    Assist the department head to create project plans outlining tasks, timelines and resources required for each project

  • •    Coordinate with other departments within the organization to ensure front-end solution and projects meet business requirements and user expectations

  • •    Assess front-end system performance and security risks, providing supervision and guidance to development teams and assessing impact on change requests

  • •    Manage Linux server environments involving installation and configuration of software required, creating and modifying scripts or applications to perform tasks, and to proactively monitor systems performance

  • •    Develop and maintain Java applications by preparing and creating releases of module components including unit testing

Requirements:

  • •    Degree holder in Computer Science, Information Systems or relevant field

  • •    Minimum of 3 years’ experience working as a Front-End Developer Leader 

  • •    Excellent analytical and problem solving skills

  • •    Strong interpersonal, communication and leadership skills

  • •    Proven experience in validating and supervising team’s coding practices and their impact in the overall business application.

  • •    Solid working knowledge in MySQL and WordPress administration, Java Maven projects and Java modules programming

  • •    Familiarity with RESTful APIs

  • •    Proven work experience as Linux Administrator setting up new environments and conduct regular maintenance

  • •    Experience with Jira and Confluence is an added advantage

  • •    Experience with Low-Code programming platforms and C# language is an added advantage 

  • •    Insurance knowledge is an added advantage

  • •    Good command of written & spoken English and Chinese (Cantonese)

  • •    Ability to work under pressure

 Commercial Department – Assistant Officer / Officer (posted on February 21, 2023)

Ref. no.: FM.05.022023

Responsibilities:

  • •    Support the daily operations of the Commercial department

  • •    Build and develop relationship with clients, intermediaries and partners

  • •    Promote insurance products to drive sales

  • •    Deliver quality and professional customer service

  • •    Respond to client enquiries in a timely manner

  • •    Liaise and work closely with back office to ensure excellence in service delivery

Requirements:

  • •    University graduate or above in business, finance, or related disciplines

  • •    Experience in insurance sales and relationship management preferred

  • •    Good command of spoken and written English and Chinese (Putonghua speaking preferred)

  • •    Strong interpersonal and presentation skills

  • •    Outgoing, self-motivated and client oriented

  • •    Able to work in a team and under pressure

 Bancassurance Department – Assistant Officer / Officer (posted on February 21, 2023)

Ref. no.: FM.04.022023

Responsibilities:

  • •    Support departmental daily operation

  • •    Build and develop relationship with clients, intermediaries and partners

  • •    Work closely with banking partners to promote insurance products and drive sales target

  • •    Deliver quality and professional customer service

  • •    Respond to client enquiries in a timely manner

  • •    Liaise and work closely with back office to ensure excellence in service delivery

Requirements:

  • •    University graduate or above in business, finance, or related disciplines

  • •    Experience in Bancassurance products sales and relationship management preferred

  • •    Good command of spoken and written English and Chinese (Putonghua speaking preferred)

  • •    Good interpersonal and presentation skills

  • •    Self-motivated and client oriented

  • •    Able to work in a team and under pressure

 Treasury Department – Clerk / Senior Clerk (posted on January 06, 2023)

Ref. no.: FM.03.012023

Responsibilities:

  • •    Provide counter service and answer customers enquiries and requests in a professional manner

  • •    Accounts receivable: Receive, settle, and record policy payments

  • •    Collect premium properly, and issue policy receipts to Policyholders / eligible payor, agents, and brokers correctly

  • •    Payment preparation (remittance/Transfer) and cheques issues 

  • •    Maintain proper files and records of Cashier

  • •    Perform transaction reconciliation and verify the accuracy of daily collection

  • •    Process routine transactions and supports preliminary validation 

  • •    Bank deposit execution and control

  • •    Provide notification to clients to pick up cheques/documents or ad hoc service calls 

Requirements:

  • •    University graduate

  • •    Computer literate (Excel, Word, Access Database)

  • •    Team player

  • •    Excellent customer service skills

  • •    Attention to detail

  • •    Ability to multitask

  • •    Chinese and English speaker (Portuguese and Mandarin is an advantage)

  • •    Good command of English and Chinese, both spoken and written

  • •    Good team player with positive working attitude

  • •    Experience working within the insurance industry environments is preferred

  • •    Accounting knowledge is required

 Commercial Department – Manager (posted on January 06, 2023)

Ref. no.: FM.02.012023

Responsibilities:

  • •    Oversee daily operations of the Commercial departments, focusing in corporate and broker channels

  • •    Deploy and execute company strategies

  • •    Develop and maintain strong relationships with clients and brokers

  • •    Identify opportunities for new business development

  • •    Review performance and sales reports to measure productivity and goal achievement

  • •    Analyze data and create reports to identify areas of business growth

  • •    Motivate team members to collectively achieve business objectives

Requirements:

  • •    Degree holder in Business Administration or related disciplines 

  • •    Minimum of 4 years’ track record in insurance sales and management skills 

  • •    Excellent in negotiation, presentation, and communication skills 

  • •    Strong problem-solving abilities

  • •    Ability to work under pressure

  • •    Proficiency in English and Chinese (Cantonese and Putonghua)

  • •    Professional qualifications such as ACII or ANZIF is an advantage

  • •    Macau ID holder preferred

 Marketing Department – Senior Officer (posted on November 18, 2022)

Ref. no.: FM.07.112022

Responsibilities:

  • •    Assist to develop, coordinate, and implement marketing strategies and campaigns through different channels

  • •    Support and execute marketing communication plans to effectively promote the company’s brand

  • •    Research and understand new market trends

  • •    Develop and promote marketing initiatives

  • •    Create and review bilingual (English & Chinese) contents for marketing collaterals, press releases, presentations, social media, and website

  • •    Coordinate with vendors, suppliers, and agencies in the areas of design, printing, and video editing

  • •    Ensure active presence of the company’s brand on social media tools to maximize the online exposure of the company

  • •    Identify and evaluate new marketing opportunities to increase brand awareness

  • •    Assist in managing new product development projects and promotions

Requirements:

  • •    University graduate or above in Marketing is preferable

  • •    Experience in developing and implementing successful marketing campaigns

  • •    Strong analytical and interpretational skills

  • •    Creative mindset

  • •    Experience in marketing of insurance field is an advantage

  • •    Proactive, able to work independently and able to work under stress

  • •    Good command of written & spoken English and Chinese

  • •    Understanding of major social media channels (Facebook, Wechat, Youtube, etc.)

 Policy Administration Department – Clerk/Senior Clerk (posted on October 25, 2022)

Ref. no.: FM.06.102022

Responsibilities:

  • •    Support departmental daily operation

  • •    Deliver quality and professional customer service to customers

  • •    Process, input, update and modify insurance policies

  • •    Conduct data entry and recordkeeping to ensure accurate maintenance of clients’ information

  • •    Perform any job duties assigned by reporting manager/supervisor

Requirements:

  • •    Higher diploma or above

  • •    Effective communication and interpersonal skills

  • •    Customer-oriented, pleasant personality and willing to learn

  • •    Good command of verbal and written English and Chinese (Cantonese and Mandarin)

  • •    Good analytical and comprehension skills

  • •    Detail-oriented, proactive, independent, and able to work under pressure

  • •    Good knowledge of PC applications, especially Word and Excel

  • •    Knowledge of insurance policies is considered a plus

  • •    Experience in office administration is preferred

 Bancassurance Department – Manager/Assistant Manager (posted on July 19, 2022)

Ref. no.: FM.04.072022

Responsibilities:

  • •    Oversee day-to-day operations and management of the bancassurance department

  • •    Develop & deliver joint strategy & programs with Bank partner to drive target sales

  • •    Build and develop relationship with banking partners and their sales force

  • •    Work closely with banking partners to promote insurance for customers

  • •    Review the Bancassurance strategy and performance and take appropriate remedial action to assist all involved in the process to achieve desired performance

  • •    Provide leadership, direction, and pace for Bancassurance taking appropriate steps for insurance services

  • •    Conduct training sessions related to insurance products and sales techniques

  • •    Respond to client enquiries in a timely manner

  • •    Liaise and work closely with back office to ensure excellence in service delivery

Requirements:

  • •   University graduate or above in business, finance, or related disciplines

  • •   At least 5 years’ experience in Bancassurance products sales and relationship management or 2 years in a similar supervisory role

  • •   Insurance knowledge is an advantage

  • •   Good command of spoken and written English and Chinese (Putonghua speaking preferred)

  • •   Good interpersonal and presentation skills

  • •   Self-motivated and client oriented

  • •   Able to work with team and work under pressure

 Greater Bay Area Business Development – Chief Strategy Officer (posted on July 4, 2022)

Ref. no.: FM.03.072022

Responsibilities:

  • •    Devise business development strategy and related execution to expand the company’s business in the Greater Bay Area (GBA)

  • •    Set up and supervise branch offices in various locations of GBA and Mainland China

  • •    Cross-sell a range of life and non-life insurance products in GBA area

  • •    Develop and maintain relationship with Brokers and Corporate Agents in the GBA and Mainland China;

  • •    Developing client relationships and strengthening industry partnerships within GBA

  • •    Achieve annual sales target and manage post-sale service

Requirements:

  • •   Degree holder in Business, Finance or related discipline

  • •   Minimum 8-10 years’ managerial experience with solid experience in life insurance management

  • •   Familiar with the business environment in GBA area development

  • •   Have extensive business network including Brokers/Corporate agents in the Greater Bay Area

  • •   Good Knowledge of Life and Non-Life Insurance Products

  • •   Open to relocate to Greater Bay Area and willing to travel to other cities in China

  • •   Highly motivated with excellent social networking, communication, and presentation skills

  • •   Proficient in Mandarin, English and Cantonese

  • •   Macao ID holders preferred

 Pension Fund Department – Manager/Assistant Manager (posted on May 30, 2022)

Ref. no.: FM.02.052022

Responsibilities:

  • •    Overview and manage Pension Fund Department 

  • •    Oversee day-to-day pension management and the administration of funds

  • •    Communicate with regulators on pension fund related matters

  • •    Prepare and review regulatory and business reports

  • •    Meetings and communicate with clients and partners

  • •    Support whole sales process and client service

  • •    Formulate and implement business plans

  • •    Joint call and provide necessary training to our strategy partners and bank staff

  • •    Keep up to date with current statutory regulations and communicate with regulators on pension fund related matters

Requirements:

  • •    University graduate or above in finance or related disciplines

  • •    5 years or above working experience in investment, insurance field preferable

  • •    Good command of verbal and written English and Chinese (Cantonese and Mandarin)

  • •    Effective communication and interpersonal skills

  • •    Self-motivated, proactive and independent and able to work under pressure

  • •    Good knowledge of PC applications, especially PowerPoint and Excel