Careers
Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.
In the Macao SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macao with a diversified range of solutions for the protection of individual customers and companies.
Fidelidade wants to be the most preferred insurance company, trusted partner with intermediaries, provider of quality and innovative products and services according to the highest norms of ethical standards, competence and integrity.
We offer attractive remuneration packages to successful candidates!
If you’re an interested applicant, please provide us the following information:
• Updated and detailed resume (CV)
• Recent photo;
• Any documentation (academic qualification certificates; prior employment letters; etc.) you find relevant;
and send it to us by:
• Mail to P.O. Box 3070, Macao (China)
• or by E-mail to: [email protected]
WE ARE HIRING! APPLY NOW!
Pension Fund Department – Sales Officer / Senior Officer (posted on March 20, 2025)
Ref. no.: FM.01.032025
Responsibilities:
• Identify and visit potential new clients to present pension fund offerings and develop new business relationships
• Develop and implement effective sales strategies to meet business targets
• Build and maintain strong relationships with existing clients, ensuring high levels of satisfaction and retention
• Collaborate with the marketing team to create promotional materials and campaigns aimed at attracting new clients
• Provide ongoing support to clients, addressing any inquiries in a timely manner
Requirements:
• University graduate or above in Business Administration, Finance, Marketing, or related disciplines
• Minimum of 3 years’ experience in sales
• Good command of spoken and written English and Chinese
• Good communication and interpersonal skills
• Possess basic investment/ financial knowledge
• Ability to build and maintain relationships with clients and business partners
Policy Administration Department – Senior Clerk / Assistant Officer (posted on February 12, 2025)
Ref. no.: FM.03.022025
Responsibilities:
• Support departmental daily operation
• Deliver quality and professional customer service to customers
• Process, input, update and modify insurance policies
• Conduct data entry and recordkeeping to ensure accurate maintenance of clients’ information
• Perform any job duties assigned by reporting manager/supervisor
Requirements:
• Higher diploma or above
• Good command of verbal and written English and Chinese (Cantonese and Mandarin)
• Good analytical and comprehension skills
• Detail-oriented, proactive, independent, willing to learn and able to work under pressure
• Effective communication and interpersonal skills
• Good knowledge of PC applications, especially Word and Excel
• Knowledge of general insurance products is considered a plus
• Experience in office administration is preferred
Pension Fund Department – Officer/ Senior Officer (posted on January 27, 2025)
Ref. no.: FM.06.082024
Responsibilities:
• Perform daily transactions related to pension fund operations
• Ensure the accuracy and timeliness of all transactions
• Assist and prepare regulatory and business reports
• Support whole sales process and client service
• Respond to client inquiries regarding their accounts and transaction statuses
• Liaise and work closely with back office to ensure excellence in service
Requirements:
• University graduate or above in Accounting, Finance or related disciplines
• Basic knowledge in investment, accounting, or insurance field
• Strong analytical skills and attention to detail
• Good command of spoken and written English and Chinese
• Effective communication and interpersonal skills
• Self-motivated, proactive, and able to work under pressure
• Good knowledge of PC applications, especially PowerPoint and Excel
Accounting Department – Senior Officer / Assistant Manager (posted on January 24, 2025)
Ref. no.: FM.02.012025
Responsibilities:
• Support the daily operations of Accounting department
• Assist and prepare regulatory and Financial reports
• Assist processing monthly closing of accounts
• Liaise and work closely with back office to ensure excellence in service delivery
Requirements:
• University graduate or above in finance or related disciplines
• Experience in accounting, investment, insurance field with minimum 2 years’ experience
• Good command of spoken and written English and Chinese
• Effective communication and interpersonal skills
• Self-motivated, proactive, and able to work under pressure
• Good knowledge of PC applications, especially Excel, word
Human Resources & General Affairs – Assistant Officer/Officer (posted on January 20, 2025)
Ref. no.: FM.01.012025
Responsibilities:
• Provide administrative support to the department
• Assist with the implementation of HR processes in accordance with Company policies and guidelines
• Create and maintain employee filing systems
• Assist with drafting staff communication materials
• Prepare regular reports for management’s review
• Participate in the full cycle of recruitment process including screening, shortlisting, interviewing and onboarding of job applicants
• Assist on any other duties/projects assigned by supervisors
Requirements:
• University graduate or above in Human Resources or any related disciplines
• 1 year or above working experience in Human Resources function
• Proficient in both written and spoken English and Chinese (Putonghua included). Knowledge of Portuguese is an added advantage
• Strong PC skill in MS office applications such as Word, Excel, PowerPoint and Chinese processing
• Strong sense of responsibility and excellent interpersonal skills
• Proactive, self-motivated and able to work independently
Information Technology – Full-Stack Programmer / Senior Programmer (posted on January 06, 2025)
Ref. no.: FM.13.122024
Responsibilities:
• Build next generation web application with focus on the client side
• Implement security and data protection on all levels of the application
• Design and develop overall architecture of the web application according to the business needs
• Collaborate with the rest of the design team and have a strong desire to bring new ideas
• Prepare functional and technical specifications
Requirements:
• University graduates in the field of Information Technology or equivalent
• Experience as a Full Stack/Front End Developer
• Experience in designing and implementing RESTful APIs
• Experience in front-end technologies (HTML, CSS, JavaScript, Reactive Framework)
• Experience with back-end programming languages such as Java or C#
• Familiarity with database technologies such as MSSQL or similar
• Knowledge of version control systems (Git)
• Hands-on experience with low-code platforms is advantageous
• Skill in writing technical documents and specification is advantageous
• Strong problem-solving skills and the ability to work independently and as part of a team
• Initiative, Self-motivated, responsible and hardworking
• Good command of written / spoken English is advantageous
Information Technology – System Analyst (Assistant Manager – Database Programmer) (posted on December 30, 2024)
Ref. no.: FM.13.122024
Responsibilities:
• Develop key insurance products
• Design and develop overall architecture of the DB according to the business needs
• Collaborate with other developers and have strong desire to bring new ideas
• Prepare functional and technical specifications
Requirements:
• University graduate in the field of Information Technology or equivalent
• Insurance knowledge (Life and non-life) are a must
• Experience as a MS SQL Server developer or other mainstream DB providers
• Able to build advanced SQL queries
• Able to work with SSIS
• Able to quickly grasp new concepts and apply them in different contexts
• Skill in writing technical documents and specifications
• Initiative, self-motivated, responsible and hardworking
• Able to work under pressure and independently
• Good command of written / spoken English
Human Resources & General Affairs – Deputy Manager/Manager (December 17, 2024)
Ref. no.: FM.11.122024
Responsibilities:
• Work as strategic business partner with other department managers and supervisors to ensure HR talent management goals and objectives are achieved
• Responsible for the end-to-end process of recruitment activities of the Company
• Manage and oversee the payroll function of the company
• Oversee and manage a performance appraisal system that drives high performance
• Review and update Company’s human resource policies and procedures
• Manage internal communication projects in compliance with company policies and due process requirements
• Coordinate employee training and development initiatives
• Collaborate and partner with other international operations on different projects and initiatives
Requirements:
• BSc in Human Resources Management; or related qualification
• Good command of English and Chinese, knowledge of Portuguese is preferable
• Work experience as Head of HR or similar role
• Experience with Human Resources Information Systems including payroll tools
• Experience in designing compensation and benefits and performance evaluation programs
• Good knowledge of labor legislation
• Leadership abilities
Executive Committee – Secretary to Executive Committee (December 17, 2024)
Ref. no.: FM.10.122024
Responsibilities:
• Direct report to the company’s Executive Committee
• Manage and maintain executives’ schedules, appointments, and travel arrangements
• Ensure proper organization of the Boards’ documents and records
• Prepare and distribute meeting agendas, minutes, and reports
• Support the Executive Committee with various administrative tasks to enhance productivity and efficiency
• Handle ad-hoc tasks assigned by the Executive Committee
• Assist with preparation of company activities
Requirements:
• University graduate or above
• Proven secretarial experience to senior executives
• Excellent verbal and written communication skills of spoken and written English and Chinese, knowledge in Portuguese is an advantage
• Strong organizational and time management abilities
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Zoom)
• Ability to handle confidential information with discretion
• Flexibility and adaptability in a fast-paced environment
• Strong attention to detail and accuracy in completing tasks
• Proactive approach to problem-solving and the ability to work independently as well as in a team
Executive Committee – Executive Director (November 18, 2024)
Ref. no.: FM.09.112024
Responsibilities:
• Develop and implement strategies aiming to promote the organization’s mission
• Create complete business plans for the attainment of goals and objectives, participating with is vision for the key strategic plans, ensuring the company fulfills its fiduciary duty, acting in the best interests of its investors and employees
• Build an effective team of leaders by providing guidance and coaching to department managers
• Ensure adherence of the company’s daily activities and long-term plans to established policies, legal guidelines respecting ethical standards
• Direct and oversee investments
• Forge and maintain trust with shareholders, partners and external authorities
• Act as the public speaker and public relations representative of the company in ways that strengthen its profile
• Analyze management reports and decide on measures that add value to the company’s financial and non-financial situation
Requirements:
• Higher degree in Mathematics, Actuarial Science, Finance or any other relevant fields
• Minimum 8-10 years’ managerial experience and proven track record as Executive Director or similar roles
• 15+ years in actuarial, risk and financial management will be preferable
• Diversified technical work experience covering a wide range of area including pricing and risk assessment of insurance products, actuarial valuation and reporting, asset and liability management, enterprise risk management, risk assessment and control, capital management (HKRBC/Solvency II), development of risk appetite statement, IFRS and investment portfolio management
• Experience in developing strategies and plans
• Strong understanding of corporate finance and measures of performance
• In depth knowledge of corporate governance principles and managerial best practices
• Strong analytical abilities and problem-solving skills
• Outstanding organization and leadership abilities
• Proficiency in written and spoken and written English and Portuguese; knowledge of Chinese would be preferable
• Strong technical and project management skills
• Excellent communication and public speaking skills
• Macau ID preferred
Actuarial Department – Chief Actuary (October 17, 2024)
Ref. no.: FM.08.102024
Responsibilities: Oversee the whole product and actuarial functions with the following focus:
• Preparation of actuarial valuation reports
• Oversee and manage all actuarial functions of the company
• Provide strategic actuarial advice to the product approval committee and senior management
• Develop and implement company policies and procedures
• Ensure compliance with all regulatory requirements
• Lead the actuarial team and provide guidance and training
• Prepare financial forecasts and analyze financial risks
• Monitor and analyze trends in the insurance sector
• Participate in strategic planning and decision-making at executive level
Requirements:
• University graduate or above
• 8 + years of experience in life actuarial and at least 5 years of professional experience as a senior actuary
• Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned
• Solid experience in product development
• Experience of working within the scope of the Solvency II Regime (European Framework)
• Higher education in Mathematics, Actuarial Science or Statistics
• Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)
Claims Department – Clerk/Senior Clerk (October 03, 2024)
Ref. no.: FM.07.102024
Responsibilities:
• Support daily operations of the Claims department
• Settle and handle claims in accordance to the Company’s guidelines
• Register, monitor and follow up with claims files
• Handle claims enquiries from clients, brokers, agents and internal staff in a timely manner
• Deliver quality and professional service to customers
• Other ad hoc assignments assigned by the department supervisor
Requirements:
• University graduate or above
• Good command of spoken and written English and Chinese
• Good knowledge of PC applications, especially Word and Excel
• Effective communication and interpersonal skills
• Good analytical and comprehension skills
• Customer-oriented, pleasant personality and willing to learn
• Detail-oriented, proactive, independent, and able to work under pressure
• Knowledge of insurance products is considered a plus
• Experience in office administration is preferred
Investment Department – CIO/Investment Manager (September 18, 2023)
Ref. no.: FM.12.092023
Responsibilities:
• Manage the investment strategies and portfolios, including pension fund business, with support from external Asset Management Companies;
• Manage short-term investment balances and overall liquidity;
• Perform regular administration duties of all investment files;
• Organize regular investment reports and reviews, including quantitative and qualitative portfolio studies;
• Supervise treasury department on day-to-day operations including managing cash, premium collections and other payment functions.
Requirements:
• A degree in finance or a relevant field from an accredited institution. CFA preferred;
• Minimum 5 to 8 years of related experience;
• Good command of verbal and written English and Chinese (Cantonese and Mandarin);
• Effective communication and interpersonal skills;
• Strategic thinker and proficient in decision-making;
• Self-motivated, proactive and independent and able to work under pressure;
• Good knowledge of PC applications, especially PowerPoint and Excel.