Careers

Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.

In the Macao SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macao with a diversified range of solutions for the protection of individual customers and companies.

Fidelidade wants to be the most preferred insurance company, trusted partner with intermediaries, provider of quality and  innovative products and services according to the highest norms of ethical standards, competence and integrity.

We offer attractive remuneration packages to successful candidates!

If you’re an interested applicant, please provide us the following information:

•  Updated and detailed resume (CV)

•  Recent photo;

•  Any documentation (academic qualification certificates; prior employment letters; etc.) you find relevant;

and send it to us by:

•  Mail to P.O. Box 3070, Macao (China)

•  or by E-mail to:  [email protected]

WE ARE HIRING! APPLY NOW!

Business Development – Senior Officer/ Sales Officer (posted on April 22, 2025)

Ref. no.: FM.02.042025

Responsibilities: 

• Identify and visit potential new clients to present offerings and develop new business relationships

• Develop and implement effective sales strategies to meet business targets

• Build and maintain relationships with existing clients, ensuring satisfaction and retention

• Collaborate with the marketing team to create promotional materials and campaigns aimed at attracting new clients

• Provide ongoing support to clients, addressing any inquiries in a timely manner

  Requirements:

•University graduate or above in Business Administration, Finance, Marketing, or related disciplines

• Ability to build and maintain relationships with clients and business partners

• Possess basic investment knowledge

• Good command of spoken English and Chinese

• Good communication and interpersonal skills

• Fresh graduate is welcomed

Compliance Department – Senior Clerk/Officer (posted on April 22, 2025)

Ref. no.: FM.01.042025

Responsibilities: 

• Support Departmental daily clerical work

• Prepare and process reports for regulators

• Assist to provide compliance related training

• Assist to manage and follow up complaints cases

• Assist in AML/CFT screening

• Perform any job duties assigned by reporting manager/supervisor

  Requirements:

• University graduate or above

• 3 years or above working experience in insurance field preferable

• Knowledge of insurance regulatory preferable

• Good command of verbal and written English and Chinese

• Self-motivated, proactive, independent and able to work under pressure

• Good knowledge of PC applications

Treasury Department – Senior Clerk/ Clerk (posted on April 22, 2025)

Ref. no.: FM.03.042025

Responsibilities: 

• Provide counter service and answer customers enquiries and requests in a professional manner

• Accounts receivable: Receive, settle, and record policy payments

• Collect premium properly, and issue policy receipts to Policyholders / eligible payor, agents, and brokers correctly

• Payment preparation (remittance/Transfer) and cheques issues

• Maintain proper files and records of Cashier

• Perform transaction reconciliation and verify the accuracy of daily collection

• Process routine transactions and supports preliminary validation

• Bank deposit execution and control

• Provide notification to clients to pick up cheques/documents or ad hoc service calls

  Requirements:

• University graduate

• Experience working within the insurance industry environments is preferred; Accounting knowledge is preferred

• Attention to detail, Excellent customer service skills

• Good command of English and Chinese, both spoken and written; Chinese and English speaker (Portuguese knowledge is an advantage)

• Good team player with positive working attitude, Ability to multitask

• Computer literate (Excel, Word, Access Database)

Executive Committee – Secretary (posted on April 22, 2025)

Ref. no.: FM.4.042025

Responsibilities:

• Direct report to the company’s Executive Committee

• Manage and maintain executives’ schedules, appointments, and travel arrangements

• Ensure proper organization of the Boards’ documents and records

• Prepare and distribute meeting agendas, minutes, and reports

• Support the Executive Committee with various administrative tasks to enhance productivity and efficiency

• Handle ad-hoc tasks assigned by the Executive Committee

• Assist with preparation of company activities

  Requirements:

• University graduate or above

• Proven secretarial experience to senior executives

• Excellent verbal and written communication skills of spoken and written English and Chinese, knowledge in Portuguese is an advantage

• Strong organizational and time management abilities

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Zoom)

• Ability to handle confidential information with discretion

• Flexibility and adaptability in a fast-paced environment

• Strong attention to detail and accuracy in completing tasks

• Proactive approach to problem-solving and the ability to work independently as well as in a team

Actuarial Department – Chief Actuary (posted on October 17, 2024)

Ref. no.: FM.08.102024

Responsibilities: Oversee the whole product and actuarial functions with the following focus:

• Preparation of actuarial valuation reports

• Oversee and manage all actuarial functions of the company

• Provide strategic actuarial advice to the product approval committee and senior management

• Develop and implement company policies and procedures

• Ensure compliance with all regulatory requirements

• Lead the actuarial team and provide guidance and training

• Prepare financial forecasts and analyze financial risks

• Monitor and analyze trends in the insurance sector

• Participate in strategic planning and decision-making at executive level

  Requirements:

• University graduate or above

• 8 + years of experience in life actuarial and at least 5 years of professional experience as a senior actuary

• Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned

• Solid experience in product development

• Experience of working within the scope of the Solvency II Regime (European Framework)

• Higher education in Mathematics, Actuarial Science or Statistics

• Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)

Actuarial Department – Senior Officer/ Officer (posted on December 12, 2024)

Ref. no.: FM.12.122024

Responsibilities: Oversee the whole product and actuarial functions with the following focus:

• Assist in product and actuarial functions with the following focus:

• Develop actuarial framework and models that support wider product offering;

• Product innovation in life

• Policy and liability valuation and reporting;

• Support Risk-Based Capital implementation and related analyses

• Reinsurance sourcing and handling;

• Asset and liability management, risk management and data analytics

  Requirements:

• Tertiary undergraduate or higher in actuarial, statistics, mathematics, engineering, data science and other quantitative degrees

• Passing in Actuarial exams in SOA or equivalents

• 2+ years’ experience in life or non-life actuarial and/or product role

• Proficiency in written and spoken English and Chinese

Claims Department – Senior Clerk/ Clerk (October 03, 2024)

Ref. no.: FM.07.102024

Responsibilities:

•Support daily operations of the Claims department

• Settle and handle claims in accordance to the Company’s guidelines

• Register, monitor and follow up with claims files

• Handle claims enquiries from clients, brokers, agents and internal staff in a timely manner

• Deliver quality and professional service to customers

• Other ad hoc assignments assigned by the department supervisor

Requirements:

• University graduate or above

• Good command of spoken and written English and Chinese

• Good knowledge of PC applications, especially Word and Excel

• Effective communication and interpersonal skills

• Good analytical and comprehension skills

• Customer-oriented, pleasant personality and willing to learn

• Detail-oriented, proactive, independent, and able to work under pressure

• Knowledge of insurance products is considered a plus

• Experience in office administration is preferred

 Investment Department – Chief Investment Officer / Investment Manager (September 18, 2023)

Ref. no.: FM.12.092023

Responsibilities:

•    Manage the investment strategies and portfolios, including pension fund business, with support from external Asset Management Companies

•    Manage short-term investment balances and overall liquidity

•    Perform regular administration duties of all investment files

•    Organize regular investment reports and reviews, including quantitative and qualitative portfolio studies

•    Supervise treasury department on day-to-day operations including managing cash, premium collections and other payment functions

Requirements:

•    A degree in finance or a relevant field from an accredited institution. CFA preferred

•    Minimum 5 to 8 years of related experience

•    Good command of verbal and written English and Chinese (Cantonese and Mandarin)

•    Effective communication and interpersonal skills

•    Strategic thinker and proficient in decision-making

•    Self-motivated, proactive and independent and able to work under pressure

•    Good knowledge of PC applications, especially PowerPoint and Excel.