Careers
Fidelidade – Companhia de Seguros, S.A. (hereinafter referred to as “Fidelidade”) is one of the oldest insurance companies in Europe. Fidelidade arises from the merger between two insurance companies, Fidelidade-Mundial and Império-Bonança whose origins date back to the year 1808.
In the Macao SAR, Fidelidade is duly authorized to perform insurance activities through two branches for life (including private pension funds) and non-life insurance businesses since 1999. Fidelidade has been servicing Macao with a diversified range of solutions for the protection of individual customers and companies.
Fidelidade wants to be the most preferred insurance company, trusted partner with intermediaries, provider of quality and innovative products and services according to the highest norms of ethical standards, competence and integrity.
We offer attractive remuneration packages to successful candidates!
If you’re an interested applicant, please provide us the following information:
• Updated and detailed resume (CV)
• Recent photo;
• Any documentation (academic qualification certificates; prior employment letters; etc.) you find relevant;
and send it to us by:
• Mail to P.O. Box 3070, Macao (China)
• or by E-mail to: [email protected]
WE ARE HIRING! APPLY NOW! (Click the job offer for more detail)
Management Information Systems Department (MIS)
Date: June 3, 2026 Ref. no.: FM.01.062026
Responsibilities:
• Support data-driven decision making by developing dashboards, visualizations, and reports using business intelligence tools
• Assist in the preparation of periodic financial, operational and analytical reports
• Provide necessary information for government entities and other stakeholders
• Prepare the company’s budget forecasts and financial projection
• Collect, manage, and analyse business and industry data to identify trends, risks, and opportunities
• Other ad hoc assignments assigned by the supervisor
Requirements:
• University degree or above in Management Information Systems, Data Analytics, Business Administration, Statistics, Finance, Accounting, or related fields
• Minimum 1 year of relevant working experience, preferably in the insurance or banking sectors
• Knowledge of accounting and investment principles
• Experience with data visualization tools (e.g., Power BI, or similar) is an advantage
• Knowledge of SQL or database management is a plus
• Proficient in Microsoft Excel and PowerPoint
• Strong analytical and data interpretation skills, combined with problem-solving, organizational, and communication abilities
• Self-motivated, proactive, and able to work independently under pressure
• Good command of English and Chinese
Claims Department – Senior Manager
Date: February 20, 2026 Ref. no.: FM.04.022026
Responsibilities:
• Claims Handling in both life and non-life business
• To implement, maintain and monitor all claims settlement of portfolio to ensure compliance with company standards and procedures
• To monitor and control all claims settlement to ensure adequate provision is made for outstanding claims payment for solvency
• To evaluate, and make recommendations on Claims Settlement if claims to management
• To monitor trends in claims and provide necessary statistical information and reports for senior management and other departments
• Preparation of statistical report to the insurance authority, i.e. claims data of Employees Compensation Insurance, Motor Insurance and Medical Malpractice Insurance, etc.
• To provide instruction to external professionals like adjusters, surveyors and lawyers with respect to coverage, investigation and ultimate settlement including direct participation in court/mediation and arbitration in claim settlement
• To pursue all avenues of recovery including timely recovery of deductibles from insured and to manage subrogation activities
• To review policy on setting reserves on a regular basis to ensure adequacy
• Initiating and /or attending courtesy visits to meet with important business partners,
• To develop and implement claims guidelines/claims manual to all claims staff
• To review policy and procedure regarding claims management on a regular basis to ensure adequacy and efficiency and to update claims manual on a regular basis
• To provide training for claims staff
• To develop /revamp claims system to ensure company’s effectiveness and efficiency in handling claims
• To monitor claims services standard from time to time
Requirements:
• University graduate or above
• 10 years’ experience in claims management
• Good command of spoken and written English and Chinese
• Good knowledge of PC applications, especially Word and Excel
• Effective communication and interpersonal skills
• Good analytical and comprehension skills
• Customer-oriented, pleasant personality
• Detail-oriented, proactive, independent, and able to work under pressure
• Familiar with insurance products and legal knowledge
Actuarial Department – Senior Manager, Actuarial
Date: February 20, 2026 Ref. no.: FM.03.022026
Responsibilities:
Oversee the whole product and actuarial functions with the following focus:
• Preparation of actuarial valuation reports
• Assist the supervisor actuarial functions of the company
• Ensure that projects are completed on time, within budget, and to the required quality standards
• Provide strategic actuarial advice to the product approval committee and senior management
• Develop and implement company policies and procedures
• Ensure compliance with all regulatory requirements
• Lead the actuarial team and provide guidance and training
• Prepare financial forecasts and analyze financial risks
• Monitor and analyze trends in the insurance sector
• Participate in strategic planning and decision-making at executive level
• Oversee, develop, and approve pricing models, rate recommendations, and product profitability analysis
Requirements:
• Be a Macau SAR Resident
• 8 + years of experience in non-life actuarial and at least 5 years of professional experience as a senior actuary
• Fellow of the Institute and Faculty of Actuaries, United Kingdom (FIA); or Fellow of the Institute of Actuaries of Australia (FIAA); or Fellow of the Society of Actuaries, United States of America (FSA), or a qualification that may be accepted by the AMCM if it is comparable to those previously mentioned
• Solid experience in product development
• Higher education in Mathematics, Actuarial Science or Statistics
• Ability to communicate in English and at least one of the official languages (Portuguese or Chinese) (written and spoken)
Policy Administration Department – Life Underwriting Senior Officer / Officer
Date: November 13, 2025 Ref. no.: FM.02.112025
Responsibilities:
• Support departmental daily operation
• Analyze and evaluate the risks involved in issuing individual life policies
• Monitor existing policies for any critical risk factor changes
• Keep good record of all life policies’ documents
• Perform any job duties assigned by reporting manager/supervisor
Requirements:
• University Degree or above, majoring in Business or Medical related is highly preferred
• Candidates with insurance certification are highly preferred
• 2 years of life insurance underwriting experience
• Good command of verbal and written English and Chinese (Cantonese and Mandarin)
• Good analytical and comprehension skills
• Effective communication skills, detail-oriented, prudent, proactive, independent, willing to learn and team-work oriented
• Deep understanding of underwriting guidelines and regulations and strong professional ethics
• Good knowledge of PC applications, especially Word and Excel
Pension Fund Department – Sales Manager
Date: September 25, 2025 Ref. no.: FM.02.092025
Responsibilities:
• Develop and execute effective sales strategies for our pension fund products.
• Identify and target key client segments, focusing on corporations and individuals.
• Achieve annual targets.
• Build and maintain long-term partnerships with corporate clients and distributors.
• Conduct presentations and consultations of pension schemes to clients.
• Ensure client satisfaction and retention by addressing their needs and concerns.
• This role requires direct reporting to Business Development Department and shall fulfill duties delegated by the Business Development Department.
Requirements:
• University degree or above, majoring in Finance, Marketing, Communications.
• 3 years’ experience in commercial sales, business development/Pension Fund, preferably within the financial services or life insurance industry.
• Strong understanding of pension products and market dynamics.
• Excellent communication and presentation skills.
• Ability to build and maintain relationships with key stakeholders.
Investment Department – Chief Investment Officer / Investment Manager
Date: September 18, 2023 Ref. no.: FM.12.092023
Responsibilities:
• Manage the investment strategies and portfolios, including pension fund business, with support from external Asset Management Companies
• Manage short-term investment balances and overall liquidity
• Perform regular administration duties of all investment files
• Organize regular investment reports and reviews, including quantitative and qualitative portfolio studies
• Supervise treasury department on day-to-day operations including managing cash, premium collections and other payment functions
Requirements:
• A degree in finance or a relevant field from an accredited institution. CFA preferred
• Minimum 5 to 8 years of related experience
• Good command of verbal and written English and Chinese (Cantonese and Mandarin)
• Effective communication and interpersonal skills
• Strategic thinker and proficient in decision-making
• Self-motivated, proactive and independent and able to work under pressure
• Good knowledge of PC applications, especially PowerPoint and Excel.